Booking terms, refunds and privacy
Booking terms · Cancellation and refund policy · Privacy policy
1. Booking terms
Who we are. Par 3 Pty Ltd (ABN 28 651 382 473) trading as The Par 3, 1 Spinifex Court, Busselton WA 6280 (“we”, “us”).
Bookings. A booking holds a tee time for the group size you choose. We may move or cancel a booking if the course must close (for example weather, safety, maintenance or an event). If we do, you can reschedule or receive a full refund of anything you paid.
Prices and payment. Prices are in Australian dollars and include GST. Online payments are processed by Square; we never see or store your card details. When you pay online, your tee time is held for 5 minutes while you complete payment. If payment is not completed, the tee time is released. You can also choose to pay at the counter.
Age bands. Adult (16 and over), Under 16, and Senior (60 and over). Please select the correct age band for each player. We may ask for proof of age.
Children. Players under 16 must be supervised by an adult at all times. The booking adult is responsible for the group’s behaviour.
Arriving. Please arrive 10 minutes before your tee time. We may release a booking that has not been confirmed or checked in close to its start time.
Safety and conduct. Golf and mini golf involve risk of injury from clubs, balls and uneven ground. Follow staff directions and signage. We may refuse play or ask a person to leave for unsafe or abusive behaviour. Alcohol is served in line with our liquor licence and responsible service requirements.
Our liability. Nothing in these terms excludes or limits any right you have under the Australian Consumer Law, including the consumer guarantees. Subject to that, and to the extent the law allows, you take part at your own risk and accept the risks described above, and you are responsible for the safe behaviour of the children in your group.
Governing law. These terms are governed by the laws of Western Australia.
2. Cancellation and refund policy
- Cancelled by you at least 24 hours before the tee time: full refund to the original card.
- Cancelled by you less than 24 hours before: 50% refund to the original card.
- No-show: no refund.
- We cancel or the course is closed (weather, safety, maintenance): full refund, or reschedule at no cost.
- Part of a group can’t come: we refund the difference for players you cancel at least 24 hours ahead, and the 50% rule above applies to players cancelled later.
- How refunds are made: to the original card through Square; it can take 5–10 business days to appear, depending on your bank.
- Your rights: this policy does not limit your rights under the Australian Consumer Law, including a remedy if a service is not provided with due care and skill.
To cancel or change a booking that has been paid for online, contact the club on 08 9754 2002 or bookings@par3.com.au.
3. Privacy policy
Who collects your information. Par 3 Pty Ltd (ABN 28 651 382 473), 1 Spinifex Court, Busselton WA 6280. Contact: bookings@par3.com.au or 08 9754 2002.
What we collect. Name; phone; email; username and a hashed PIN; booking details; golf scores, handicap and round history; friends and messages you send inside the app; push-notification settings; and payment records (amount, date, status and a Square payment reference — we do not see or store your card number).
Why we collect it. To run bookings, tee sheets, competitions, handicaps and leaderboards; to take payments and refunds; to contact you about your booking (including reminders and changes); to keep the app secure; and to meet tax, accounting and legal obligations. We send marketing only with your consent.
Who we share it with. Service providers that run the app for us: Square (payments), Supabase (database hosting), Netlify (hosting), OneSignal (push notifications) and our accountants/bookkeeping software. Some of these providers store or process data outside Australia (including the United States).
Other players. If you add friends, play in a competition or post in the app, other players may see your name, scores, handicap and activity as described in the app.
How long we keep it. Payment and invoice records for at least 5 years (tax law). Tee-booking records for 18 months. Accounts and scores until you ask us to delete them, subject to legal requirements.
Your rights. You can ask to access, correct or delete the personal information we hold about you by contacting bookings@par3.com.au. If you are unhappy with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).